DJ Gear Daily

The latest from the data center:

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First, I would like to extend my sincere thanks for your patience during the past 28 hours. We are acutely aware that uptime is critical to your business, and you have our commitment that we will continue to work around the clock to restore your service.

There is some good news and some bad.

The good news is we have found a way to get power to Phase 2 (upstairs, second floor) of the data center and to restore network connectivity. We will be powering up the air conditioning system and other necessary equipment within the next few hours. Once these systems are tested, we will begin bringing the 6,000 servers online. It will take four to five hours to get them all running. Some of our affected servers are on this floor.

On Phase 1 (first floor) of the data center and the affected 3,000 servers. The news is not as good, and we were not as lucky. The damage there was far more extensive, and we have a bigger challenge that will require a two-step process. For the first step, we have designed a temporary method that we believe will bring power back to those servers sometime tomorrow evening, but the solution will be temporary. We will use a generator to supply power through next weekend when the necessary gear will be delivered to permanently restore normal utility power and our battery backup system. During the upcoming week, we will be working with those customers to resolve issues. A few of our servers are affected on this floor.

We recognize that this is not all good news. We can only assure you we will continue to utilize every means possible to fully restore service.
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